Privacy Policy

Effective Date: 13 May 2025

1. Introduction

Heat Sources Ltd (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website https://heatsources.co.uk, contact us, or utilize our services.

2. Information We Collect

We may collect and process the following personal data:

• Identity Data: Name, title, and date of birth.
• Contact Data: Email address, telephone number, and postal address.
• Eligibility Information: Details about your property, benefits received, and boiler specifications.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use your personal data to:

• Assess your eligibility for government-funded energy efficiency schemes.
• Provide and manage our services, including scheduling surveys and installations.
• Communicate with you regarding your inquiries and our services.
• Comply with legal and regulatory obligations.
• Improve our website, products, and services through data analysis.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Processing is necessary for compliance with a legal obligation.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

5. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third parties who provide services on our behalf, such as installation contractors and surveyors.
• Government Bodies: Relevant authorities for compliance with government-funded schemes.
• Professional Advisors: Including lawyers, bankers, auditors, and insurers.
• Regulatory Authorities: As required by law or regulation.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

8. Your Data Protection Rights

Under the UK GDPR, you have rights including:

• Access: You have the right to request copies of your personal data.
• Rectification: You have the right to request correction of any inaccurate or incomplete data.
• Erasure: You have the right to request deletion of your personal data.
• Restriction: You have the right to request restriction of processing your personal data.
• Objection: You have the right to object to our processing of your personal data.
• Data Portability: You have the right to request transfer of your personal data to another organization or to you.

To exercise any of these rights, please contact us at info@heatsources.co.uk.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze website traffic, and for marketing purposes. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.